Last Updated: September 1, 2026
Bigben Enterprise ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website bigbenmart.com, use our mobile applications, or make purchases at our physical location in Lower Saint John's, Antigua and Barbuda.
By accessing or using our services, you agree to the terms of this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.
Important: This policy applies to all users of our services, including customers of our online shop, restaurant patrons, and Discount Card members.
We may collect personal information that you voluntarily provide to us when you:
This information may include your name, email address, phone number, postal address, payment information, and purchase history.
When you visit our website, we automatically collect certain information about your device and usage, including:
All payment transactions are processed through secure, PCI-compliant third-party payment processors. We do not store your credit/debit card inforations on our servers.
We use the information we collect for various business purposes, including:
To process and fulfill your orders, including delivery coordination.
To send order confirmations, shipping updates, and respond to inquiries.
To tailor product recommendations and offers to your preferences.
To detect and prevent fraud, abuse, and unauthorized access.
With your consent, we may also use your information to send promotional emails about new products, special offers, and events. You can opt out of marketing communications at any time.
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
Note: While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.
Depending on your location, you may have the following rights regarding your personal information:
Request a copy of the personal data we hold about you.
Request that we correct inaccurate or incomplete information.
Request that we delete your personal data, subject to legal obligations.
Request that we limit the processing of your data.
Receive your data in a structured, machine-readable format.
Object to the processing of your data for marketing purposes.
To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request within 30 days.
We retain your personal information only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.
When we no longer need your personal information, we will securely delete or anonymize it in accordance with our data retention policies.
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately.
If we become aware that we have collected personal information from a child under 18 without verification of parental consent, we will take steps to remove that information from our servers.
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. When we make changes, we will:
We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Accurate delivery depends on knowing where you are — but we believe location data should be collected sparingly, used only for the job at hand, and never traded or exploited. This section explains exactly how we handle it.
We never track you in the background. Location is captured once, at your tap, solely to complete your delivery. The app has no ability — and no desire — to follow you at any other time.
Your pin is visible only to the rider assigned to your order, and only while that delivery is active. Staff access is restricted to fulfilling orders.
Only two services ever touch your location: OpenStreetMap (a one-time lookup that converts your pin into an address suggestion — coordinates only) and Google Maps (which the rider's navigation button opens with your pin). Neither receives your name or order details, and each is governed by its own privacy policy.
Questions about your location data? Email [email protected] — you will always get a straight answer about what we hold, and you can have it deleted on request.